Answers to common questions
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We are open Monday to Friday from 7:00 AM to 7:00 PM, and Saturday from 8:00 AM to 4:00 PM. On Sundays, we accept emergency samples only. We are closed on public holidays.
Walk-ins are welcome for most tests. Booking ahead through our contact form or by phone helps us prepare and can reduce your waiting time, especially for larger panels.
Yes. Our trained phlebotomy team can collect samples at your home or office within our service area. You can request this when booking, and we will confirm an available time slot.
We accept cash, debit and credit cards, and bank transfers. Corporate accounts and select health insurance plans are also accepted — please confirm coverage with our front desk beforehand.
Most routine tests do not require a referral and can be requested directly. Some specialised or diagnostic panels may require a referral letter from a physician, which we will advise on at booking.
Most routine tests are ready within 24 hours. Specialised panels, such as certain hormone or culture tests, may take 3 to 5 working days. Urgent results can be prioritised on request.
Results can be collected in person, sent securely by email, or shared directly with your referring physician with your written authorisation. We do not share results with third parties without consent.
Still have questions?
Our team is available during opening hours to talk through anything specific to your test.